SMS Terms & Conditions

 

1. Introduction:

 

We offer our patients the opportunity to receive notifications of appointment reminders, follow-up messages and billing inquiries via text message (SMS communication).  SMS stands for Short Message Service, and is a method we use to send text messages.  Without your consent we do not send text messages to you.  You may grant us your consent to receive text messages when you come into the office by signing the appropriate form.

 

2.  SMS Consent Communication:

 

The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.  In other words, if you give us your cell phone number and authorize us to send you text messages, we will not share your phone number with third parties for their marketing purposes.

 

3.  Types of SMS Communications:

 

If you have consented to receive text messages from Moon River Therapy, you may receive messages related to the following:

 

• Appointment reminders

• Follow-up messages

• Billing inquiries

 

Example: 

 

Hello, this is a friendly reminder of your upcoming appointment on [Date] at [Time].  You can reply STOP to opt out of SMS messaging from Moon River Therapy at any time.

 

4.  Message Frequency:

 

The number of text message appointment reminders depends on how many appointments during the week you have.  We do not typically send billing inquires via text, but we may do so depending on the circumstances.

 

5.  Potential Fees for SMS Messaging:

 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan.  These fees may vary if the message is sent domestically or internationally. 

 

6.  Opt-In Method:

 

You may opt-in to receive SMS messages from Moon River Therapy in the following way:  By filling out a paper form when you come to one of our offices.

 

7.  Opt-Out Method:

 

You can opt out of receiving SMS messages at any time.  To do so, simply reply “STOP” to any SMS message you receive.  Alternatively, you can contact us directly to request removal from our message list.

 

8.  Help:

 

If you are experiencing any issues with text messages from Moon River Therapy, you can reply with the keyword HELP.  Or you can get help directly from us by coming into the office, calling us or sending us an email.

 

9.  Standard Messaging Disclosures:

 

When we send a text message to you, the message will typically also disclose:

 

• Message or data rates may apply.

• You can opt out at any time by texting STOP.

• For assistance, text “HELP” or review our Privacy Policy and SMS Terms and Conditions.